Frequently asked questions, clear answers.

You can place an order with RM365 Netherlands in several ways:

Online — Browse and order from our professional aesthetic, skincare and clinic product catalogue at RM365.nl. Depending on the product type and your account status, you may be able to place your order as a guest or through a registered professional account.

By email — Send your enquiry or order request to info@rm365.nl, and our customer service team will be happy to assist you.

By phone or WhatsApp — Contact our team on +31 202 620 225 or +31 (0) 6 85351593, Monday to Friday, 10:00–18:30, for assistance with product enquiries, order preparation and delivery information.

For larger orders — For orders exceeding €10,000, we recommend contacting RM365 Netherlands in advance so our team can confirm product availability and prepare your order efficiently.

No. You can place an order with RM365 Netherlands without creating an account. However, creating a free account gives you access to additional features, including:

• Real-time order and shipping tracking
• Access to your complete order history
• Saved delivery addresses for faster checkout
• Faster reordering of previous purchases
• Priority access to selected offers, product launches and stock updates

Create your free RM365 Netherlands account here: https://www.rm365.nl/customer/account/create/

RM365 Netherlands offers shipping across the Netherlands, Europe and more than 150 countries worldwide.

We provide both EU Standard and EU Express shipping options, while available courier services and delivery methods are displayed at checkout based on the destination, order weight, product availability and selected shipping service.

For EU orders, the standard shipping cost is €22.99 excl. VAT.

Express EU shipping is available at €33.99 excl. VAT.

Final options and charges are confirmed at checkout based on the delivery destination and the final order details.

Yes. RM365 Netherlands provides international shipping to professionals in more than 150 countries worldwide. Shipping costs are calculated at checkout according to the destination, selected shipping service, order weight and product availability.

Please note that orders delivered outside the European Union may be subject to customs duties, import taxes and local clearance charges. These fees are imposed by the destination country and are the responsibility of the recipient.

Please contact RM365 Netherlands immediately if you need to update your delivery address. While we will do our best to assist, changes requested after dispatch depend on the courier's policies and may not always be possible.

We accept a wide range of secure payment methods to make ordering as simple as possible:

Credit & Debit Cards — Visa, Mastercard and American Express.

Digital Wallets — Alipay, WeChat Pay and UnionPay.

Bank Transfer — Available for customers in the Netherlands, across Europe and for international orders.

All online payments are processed through secure, fully encrypted and PCI-compliant payment systems to help protect your payment information.

Yes. RM365 Netherlands is committed to providing a secure online shopping experience. Our website is protected by SSL encryption, and all card transactions are processed through fully PCI DSS-compliant payment gateways. Your card details are never stored on our servers.

We follow strict security and data protection practices to safeguard your personal information. If you have any questions about a payment or transaction, please contact our customer service team for assistance.

Payment is usually authorised or charged at the time of ordering, depending on the payment method selected. You will receive an order confirmation by email after the order has been placed.

RM365 Netherlands does not accept returns unless they relate to a quality concern, an order error or another issue approved following investigation by our customer service team.

If you believe there is an issue with your order, please contact us at info@rm365.nl within 24 hours of receiving your delivery and include your order number, a description of the issue and clear photographs of the product and packaging where applicable.

Where a return is approved, products must be unused, unopened and returned in their original, unaltered packaging.

Promotional items, special offers and non-returnable products are not eligible for a refund or exchange. Return shipping costs may apply unless otherwise agreed by RM365 Netherlands.

If your order arrives damaged, contains missing items or includes an incorrect product, please contact RM365 Netherlands within 24 hours of delivery at info@rm365.nl.

Please include your order number, clear photographs of the outer parcel, packaging and products received, together with a brief description of the issue.

Our customer service team will review your request, investigate the matter with the relevant team or courier where applicable, and advise you on the next steps, which may include a replacement, refund review or further investigation.

Once the return request has been reviewed and any required product return has been received, the refund timeframe depends on the payment method and the processing time of your bank or payment provider.

Yes. RM365 Netherlands is a professional supplier of aesthetic and skincare products, sourcing authentic products through trusted manufacturers, authorised distributors and established supply networks.

Product authenticity, traceability, quality assurance and compliance with applicable European regulations are fundamental to our sourcing and distribution standards. We are committed to supplying genuine products that meet the professional expectations of qualified practitioners, clinics and aesthetic businesses.

If you have any concerns about a product purchased from RM365 Netherlands, please contact our customer service team with your order number, product details and clear photographs. We will review the information and, where appropriate, investigate the matter with the relevant manufacturer, supplier or internal team.

All products supplied by RM365 Netherlands are within their manufacturer expiry dates at the time of dispatch. Where applicable, expiry information is displayed on the product page before purchase. Products included in special offers may have a shorter remaining shelf life.

If you require confirmation of an expiry date before ordering, please contact RM365 Netherlands and our team will be pleased to assist you.

RM365 Netherlands offers a professional catalogue of more than 2,600 aesthetic, skincare and clinic products from leading international brands trusted by clinics, practitioners and aesthetic professionals.

Our portfolio includes categories such as:

• Dermal Fillers — including brands such as Juvederm, Teosyal, Revolax and Stylage
• Skin Boosters & Biorevitalisation — including Profhilo, Restylane, Nucleofill and Jalupro
• Mesotherapy — including Fillmed, BCN and Dermaheal
• Chemical Peels — including BioRePeelCl3, Mesoestetic, Dermaceutic and WiQo
• Professional Skincare — including Mesoestetic, Biologique Recherche, Teoxane, INNOAESTHETICS and Dermaceutic
• Collagen Stimulators — including Sculptra, Juvelook, AesPlla and GOURI
• Hair Treatments & Clinic Essentials — including Dr. CYJ Hair Filler, TSK, PRP accessories, needles, cannulas and other professional consumables.

Our purchasing team continuously reviews new brands and clinical innovations to expand our portfolio and support professionals across the Netherlands, Europe and more than 150 countries worldwide. Browse our full catalogue on RM365.nl: https://www.rm365.nl/brands

Yes. RM365 Netherlands offers professional pricing, wholesale support and tailored purchasing solutions for clinics, practitioners, distributors and aesthetic businesses.

Personalised quotations are available for orders of 100 units or more, while customers receive a 5% discount on orders exceeding €15,000.

For volume pricing, recurring supply agreements or wholesale enquiries, please contact our purchasing team at purchasing@rm365.nl.

RM365 Netherlands supplies aesthetic clinics, qualified practitioners, healthcare professionals, dentists, nurses, registered aesthetic businesses, distributors and trade customers with professional aesthetic and skincare products.

We also offer a selection of professional skincare products to individual customers who are looking for advanced skincare solutions from trusted professional brands.

Please note that certain products are restricted to qualified professionals in accordance with applicable European regulations and manufacturer requirements. Customers are responsible for ensuring they meet the relevant professional qualifications and legal requirements before purchasing or using these products.

RM365 Netherlands is a professional supplier of aesthetic and skincare products. We are not a treatment clinic and do not provide medical treatments, medical advice or professional training.

No. RM365 Netherlands is a professional supplier of aesthetic and skincare products. We do not provide medical advice, diagnoses or treatments, and we are not a healthcare provider. Any product information published on our website is provided for informational purposes only and should not replace professional medical advice or clinical judgement.

RM365 Netherlands serves customers through the RM365 Netherlands online store:

• Netherlands — online customer support through RM365.nl

The business is also part of the wider RM365 Group network, supporting customers across Europe and international markets.

RM365 Group is a European group with activities across aesthetic product distribution, professional skincare, beauty and related services. The group includes RM365, YXA, KYM, XRS and QCH, with each entity serving a distinct market while sharing the same focus on quality, authenticity, customer service and responsible development.