Looking for pre-owned luxury? Discover our new brand, KYM!

Worldwide location

Customer Service & Marketing


United Kingdom/ France/ Netherlands

 

RM365 NL, proud to be a sister company of the RM365 Group, is a leading global supplier of aesthetic medical products—trusted by clinics, medical professionals, and practitioners across the UK, Europe, and beyond.  Built on a foundation of quality, reliability, and honesty, we’ve grown to a 25 € million annual turnover with operations in Birmingham, London, France and the Netherlands. Now, as we prepare for our next chapter—international expansion and entry into the capital markets—we are scaling our team with ambitious, talented people who want to make an impact.

 

Join a fast-paced, collaborative environment where commercial insight meets operational excellence. Every role at RM365 NL contributes directly to our mission of empowering aesthetic professionals with the products, knowledge, and service they need to deliver exceptional results. You’ll work alongside colleagues across departments and locations, and with senior leadership, to ensure every project supports our growth and delivers value to our customers.

 

We look for people who share our drive, our commitment to high standards, and our appetite for innovation—people ready to help shape the future of RM365 NL as we grow into a truly global brand.

Why work with us



  • Bonus Scheme

    Definite bonus twice a year.

  • Salary Review

    Every June and December.

  • Uniform Allowance

    800 € /year for formal office attire.

  • Working Hours

    37.5 hours/week, Mon–Fri, 10:00–18:30 (1-hour lunch).

  • Holidays

    25 days annual leave + bank holidays.

  • Gym Membership

    Available for long-serving team members.

 

Responsibilities
 

  • Act as a primary point of contact for customers via phone, email, and online chat, delivering a professional and helpful service at all times
  • Drive online sales by engaging with customers, understanding their needs, and offering tailored product recommendations
  • Enhance our online presence through targeted social media and digital marketing activities that increase brand awareness and conversion rates
  • Manage and update product listings on platforms including Magento, ensuring accurate descriptions and high-quality imagery
  • Process orders efficiently, liaising with customers throughout to provide updates and resolve queries
  • Monitor customer feedback and identify opportunities to improve processes, customer loyalty, and the overall service experience
  • Collaborate with internal teams to align customer service, marketing, and sales initiatives for maximum impact

 

 
The Ideal Candidate
 

  • Holds a degree in Marketing, Business, or a related field (training provided for graduates; a business diploma is advantageous)
  • Has a solid understanding of Microsoft Office and is confident in learning new software quickly
  • Brings knowledge of e-commerce operations, including order processing, fulfilment workflows, and online merchandising
  • Possesses excellent written and verbal communication skills, with a strong customer service mindset
  • Is familiar with major social media platforms (Instagram, Facebook, TikTok) and understands their role in business marketing
  • Demonstrates strong organisational skills and the ability to prioritise effectively in a fast-paced environment
  • Is self-motivated, target-driven, and committed to exceeding sales goals
  • Has knowledge of Magento (advantageous but not essential)

 

 

 

 

The annual base salary range for this role is 28,000 – 32,000 €, depending on background and experience. Applicants must be legally authorised to work locally at the time of application. This position operates within a formal office environment, where professional dress is required at all times. To maintain focus and productivity, personal mobile phone use is limited to the lunch break, and snacking is not permitted during working hours.

 

 

 

JOIN OUR TEAM

Inclusive Hiring

 

We believe talent comes in many forms. At RM365 NL, our recruitment process focuses on skills, passion, and potential — not background. Every candidate is given equal opportunity to showcase their abilities and become part of our growing team.

Diversity & Equality

 

Our strength lies in our differences. We celebrate diversity and champion equality across every level of our business. From decision-making to daily operations, we ensure every voice is heard and respected, fostering a workplace where everyone can thrive.